Problem: most construction business owners plan the new year by gut feel, without knowing whether it's time to grow or improve existing processes.
Solution: a clear framework based on analysis of closing rates, margins and capacity to decide whether to "develop" or "improve."
Result: strategic decisions based on data, not hope or fear.
Develop or improve: that is the question
When a business year ends, you wonder: next year, should I look for more clients or get what I already have in order first?
The most common answer: both at the same time. And that's the problem. Whoever tries to do both simultaneously doesn't really advance in either direction.
The distinction is clear: developing means finding new clients, opening up new markets, growing revenue. Improving means increasing profitability, optimising processes, raising margins per project.
Which should you do? The answer is in your numbers.
The decision matrix
| If your situation is... | The right strategy is... |
|---|---|
| Closing rate > 60%, good margins, capacity problems | Develop (more capacity, new people, new clients) |
| Closing rate > 60%, but margins below 15% | Improve (cost structure, efficiency, client selection) |
| Closing rate < 40%, good margins | Develop (you close little, but when you do you earn well) |
| Closing rate < 40% and low margins | Improve (problem in quote process and/or execution) |
| Cash flow problems, debt | Improve (get the basics in order before growing) |
The matrix is simplified, but it's a good starting point. If you don't know what to do, the first thing to do is know the numbers.
The key numbers for annual planning
Closing rate: how many quotes sent become projects? If you don't know, start tracking immediately.
Gross margins by type of work: average gross margins by type of project. If you do dozens of types of work, some will always have very low margins. Which ones?
Cash flow: are you liquid? Are there months when you struggle to pay suppliers? The answer to this question decides whether growth is even feasible.
Staff capacity: if tomorrow you received 30% more projects, could you execute them? If the answer is no, growth without reinforcing the team is not an option.
The developing business: when to grow
You're in development mode when:
- You're declining enquiries because you lack capacity
- Your closing rate is high but you don't have enough incoming leads
- Your margins are good and you know that at a larger volume you can maintain the same or better profitability
In this case, the year's goal is:
- Generate more qualified enquiries (new marketing, new channels)
- Strengthen the team (new employee, new subcontractor)
- Increase production capacity (tools, vehicles, spaces)
Caution: don't grow if cash flow is short. Even if closing rate and margins are good: if liquidity is tight, growth means more risk.
The improving business: when to optimise
You're in improvement mode when:
- Your margins are falling lower than expected
- You're losing many hours on projects that you don't invoice
- Your closing rate is low and you don't know why
- You have cash flow problems even when you have plenty of work
- Every task depends on you and your staff have no autonomy
In this case, the year's goal is:
- Improve management control (weekly monitoring of every project's profitability)
- Write procedures (at least for the most frequent activities)
- Understand and improve the closing rate (why am I losing quotes?)
- Stabilise cash flow (send quotes faster, chase payments)
The two-year cycle
A grounded strategy for a developing business:
Year 1: improvement
- Set up management control
- Write the key procedures
- Improve closing rate and margins
- Solve capacity problems
- Build a solid base
Year 2: development
- More marketing with a clear system behind it
- Growth with controlled margins
- New staff on a clear, procedure-supported base
Then back to improvement, because growth brings new problems to solve.
This cycle isn't a weakness, it's how healthy businesses grow.
Plan the new year with real numbers
BAU Gest shows you closing rate, margins by type of work and cash flow trend from the past year. A solid base on which to build a clear strategy for the year ahead.
See how it worksMade
Common mistakes in annual planning
"I'll grow revenue by 20% this year." A goal without a strategy is a wish. How many more enquiries do you need? Where does the marketing come from? Will the team be enough?
"I'll cut costs by 10%." Which costs? Materials, labour, overheads? Without analysis of specific costs, it's blind budget cutting.
"I'll hire a new member of staff." For which type of work? Do they pay for themselves? If margins are low, a new hire brings more costs, not more profit.
The common problem is making decisions based on hope, not data. And unfortunately that's the standard planning approach for most SMEs.
If you want to understand how to plan the new year with a clear and grounded strategy
Book 30 minutes with us. We'll analyse last year's numbers together and help you identify the right focus for the year ahead. No commitment, no cost.



